Q: Do I get charged for text messages?
A: You may be charged standard text message and data fees according to your plan with your wireless carrier. If you have an unlimited text message plan that includes sending and receiving text messages, you will not be charged any additional fee for using connect4health programs. If you do not have an unlimited text message plan, you will be charged standard message and data rates by your carrier.
Q: What if I have pay-as-you-go or pre-paid cell phone?
A: You may be charged standard message and data rates according to your plan with your wireless carrier. If you have an unlimited text message plan that includes sending and receiving text messages, you will not be charged any additional fee for using connect4health programs.
Q: Is this service available to every mobile phone subscriber in the United States?
A: The majority but not all of mobile carriers are providing this service. It is available to over 96% of people with cell phones. You can find the full list of participating carriers here.
Q: What will happen with my personal information?
A: Information collected from you during registration is used for the sole purpose of enrolling you in the connect4health programs so you can receive connect4health program messages. Your information is not sold or shared with any third parties. If your connect4health program is being sponsored by an organization, the organization may have access to your data. If they have your permission, they may contact you about the service or related services. Click here to review the connect4health Privacy Policy.
Q: What happens if I’m sent a message but I’m in area where I don’t have any reception?
A: Once you return to an area with reception, the message will be delivered to your mobile phone. Carriers will generally try for up to 48 hours to deliver a message to a phone.
Q: Do you share my personal information with any 3rd parties?
A: Voxiva does not share any information with 3rd parties. The only people with access to the personal data are a select few Voxiva administrators. If your account is being sponsored, the sponsoring organization will have access to your data.
Q: I lost my cell phone. What should I do?
A: If you have a new cell phone with a different number, you can change your mobile phone number by logging into your web portal and clicking on the “message settings” tab. You can change your mobile phone number and click “update”. Be sure to enter your 10-digit phone number, which includes the country code (1) at the beginning of your 9-digit mobile phone number.
Q: I changed cell phone numbers. What should I do?
A: If you have a new mobile phone number, you can change your mobile phone number by logging into your web portal and clicking on the “message settings” tab. You can change your mobile phone number and click “update”. Be sure to enter your 10-digit phone number, which includes the country code (1) at the beginning of your 9-digit mobile phone number.
Q: I am having trouble signing up. What should I do?
A: If you have trouble signing up for connect4health programs. You can contact us at support@voxiva.com.